Troubleshooting

App not loading or slow

• check_circleCheck your internet connection
• check_circleUpdate to the latest version of the app
• check_circleClear the app cache and try again
• check_circleSign out and sign back in

Can't use AI features

• check_circleCheck your credit balance - you may have reached your daily or monthly limit
• check_circleIf you're in a workspace, ask your workspace owner about credit allocation
• check_circleCredits reset daily and monthly - check when your next reset is

Invite link not working

• check_circleCheck if the link has expired - invite links can have expiry dates
• check_circleCheck if the link has reached its maximum number of uses
• check_circleAsk the person who sent the invite to generate a new one
• check_circleMake sure you're signed in to the correct account

Missing features or screens

• check_circleFeatures vary by workspace type and your role
• check_circleIn recruitment workspaces, some social features are hidden by design
• check_circleAsk your workspace owner if something you need seems missing
• check_circleCheck that your account is active and not restricted

Still stuck?

Use the support option in the app (available from the chat button or Settings → Support) or contact us through the website.