#Case Study
Soft Skills Training Case Study with 80 programmers
This report summarizes the engagement, retention, and completion outcomes of the programmers, along with the main takeaways.
Background & Problem
The company’s tech team was looking for a way to improve how they worked together without disrupting sprints or adding recurring workshops. They faced delays in alignment, stalled pull requests, unpredictable sprint outcomes, and low engagement with past training efforts.
Team Setup
- 80 programmers
- Cross-functional dependencies
Main Challenge
- Limited meeting time
- Frequent context switching
- Difficulty sustaining skills training during active sprints
Objective
- Short, frequent practice
- Build lasting habits of engagement
- Measurable progress
Engagement Challenge
Traditional soft skills workshops had been used in the past, but they were difficult to sustain due to limited engagement and a lack of consistent practice. To address this, WiseWorld introduced daily micro-practice, creating a more continuous and effective learning experience.
Traditional Workshops
• Usually limited to 1–2 intense days of activity
• Skills quickly forgotten
• No measurable outcomes
• Low interest in future sessions
Daily Micro-Practice
✓ 5 minutes integrated into each workday
✓ Steady participation sustained for 3 months
✓ Skills reinforced regularly as part of routine
WiseWorld Method
Three-month program using weekday micro-practice (~5 minutes per day). Activities targeted 44 soft-skill dimensions in 6 main categories including problem solving, leadership, cognitive abilities, work ethics and communication.
Design
- Frequency: Weekdays and self-paced
- Modality: AI generated real-life episodes
- Personalization: Learning paths generated based on each participant's goals.
Measurement
- Activity: Dialogues completed each day.
- Retention: Any activity during final month.
- Progress: Episodes and path completions recorded by platform.
Learning Goals
We grouped the learning goals into three major categories. Here’s the breakdown of the 3 most common goals and their percentages:
1. Career & Work Growth
Level Up at Work
- Percentage: ~50%
- Includes: Level Up at Work, improving leadership, handling tricky situations, speaking up, visionary thinking, career development, programming skills, managing stress/chaos, etc.
2. Personal Life Improvement
Upgrade My Personal Life
- Percentage: ~32%
- Includes: Upgrade My Personal Life, feeling calmer, more confident, more energy, better focus, managing personal/work balance, overcoming fear, improving self-confidence, time management, etc.
3. Connection & Communication
Grow My Connections
- Percentage: ~18%
- Includes: Grow My Connections, improving social skills, meeting new people, deeper conversations, handling tough conversations, shyness, building teamwork/communication skills.
Target skills
These are the 6 most commonly selected target skills out of the 44 available skills during learning path generation:
1. Active Listening
Communication category
2. Public Interaction
Communication category
3. Confidence
Leadership category
4. Decision Making
Problem Solving category
5. Time Management
Work Ethic category
6. Resilience
Work Ethic category
AI Soft Skills Coach
During the episodes, participants had the option to ask for a hint from Wise, the AI Soft Skills coach.
2,396
Real-time AI learning hints
Average Team PowerWheel
Strengths and Gaps In the Team
- ✓ It replaced vague feedback with concrete, visual data.
- ✓ Team members could see their own growth over 44 soft skills.
- ✓ The team gained a real-time, unbiased view of soft-skills development.
Results
Engagement and continuity were sustained without affecting their daily tasks.
47%
Share of participants active on a typical weekday.
5.2 episodes
Average progress per user per week.
83%
Users with any activity in the final month.
~400 hours
≈24,130 minutes total across 80 participants.
297%
Completions relative to baseline expectation.
~15 skills
Number of trained skills per user.
Programmers Stayed Engaged When:
- ✓ Practice was short and consistent. Just 5 minutes a day
- ✓ Learning paths matched their goals and interests
- ✓ Progress felt clear and rewarding along the way